Two New Action Groups
for Teaching Effective Communication Skill

The STAY CALM Action Group

This group is for you if:

• You avoid difficult conversations at work because you're afraid to hurt the other person's feelings.

• You have lost your temper at work in the past and are afraid that you'll lose it again.

• You get a knot in your stomach or feelings of nausea when you even imagine having the difficult conversation.

• The other person is intimidating, and you start sweating, stuttering, or your voice cracks when you have to talk with them.

• There's another work situation you dread that makes you either very nervous or extremely angry. We'll cover how to stay calm and get what you want in every participant's worse case scenario.

$49 registration includes:

• Three hours of group telephone coaching sessions on three Tuesdays: January 16, 23, and 30 at the following time:

  11:00AM - 12:00PM Pacific

  12:00PM – 1:00PM Mountain

  1:00PM - 2:00PM Central

  2:00PM - 3:00PM Eastern

• Telephone access to a recorded version of each class; so even if you miss a session, you can listen to it at your own convenience.

• 73-page ebook ($12.95 value) “Transforming Dreaded Conversations at Work”
  
  
• The option to purchase a 30-minute private telephone coaching session with Suzanne for $30 ($100 value).

If you purchase this Action Group by December 19, 2006, you will receive one free registration for a friend or colleague anywhere. When you register, you will see a space to type in the name and email address of the free registrant. As soon as I receive your payment, I will confirm registration for both of you.

To register for the STAY CALM Action Group, click the "Add to Cart" button below:

IMPORTANT INFORMATION: When you finish your purchase, you will be directed to a page that reads:

Suzanne Kryder, Inc.
You Have Completed Your Purchase.

If you have any problems completing the transaction or if you want special pricing to register for both Action Groups, click here to email me.

The BE FIRM Action Group

This group is for you if:

• You are angry at co-workers who ignore your requests.

• You are afraid to tell your boss that you have too much work.

• You have one or more employees who don't pay any attention to your performance feedback.

• You imagine that you won't get what you want from someone at work, so you don't even try talking with them.

• You have tried being firm, but always end up caving in to the other person's wishes.

• After the unsuccessful conversation, you always think of the perfect thing you could have said but didn't at the time.

• You don't know how to communicate firmly with an employee, boss or co-worker who is either much older or much younger than you.

• There's another work situation you dread where you can't speak up. We'll cover how to be firm and get what you want in every participant's worse case scenario.

$49 registration includes:

• 3-hours of group telephone coaching sessions on three Wednesdays: January 17, 24, and 31 at the following time:

  1:00PM - 2:00PM Pacific

  2:00PM – 3:00PM Mountain

  3:00PM - 4:00PM Central

  4:00PM - 5:00PM Eastern

• Telephone access to a recorded version of each class; so even if you miss a session, you can listen to it at your own convenience.

• 73-page ebook ($12.95 value) “Transforming Dreaded Conversations at Work”
  
  
• The option to purchase a 30-minute private telephone coaching session with Suzanne for $30 ($100 value).

If you purchase this Action Group by December 19, 2006, you will receive one free registration for a friend or colleague anywhere. When you register, you will see a space to type in the name and email address of the free registrant. As soon as I receive your payment, I will confirm registration for both of you.

To register for the BE FIRM Action Group, click the "Add to Cart" button below:

IMPORTANT INFORMATION: When you finish your purchase, you will be directed to a page that reads:

Suzanne Kryder, Inc.
You Have Completed Your Purchase.

If you have any problems completing the transaction or if you want special pricing to register for both Action Groups, click here to email me.

Listen to a Sample Action Group Session

100% Money-back Guarantee

Action Group for Your Organization

For leaders who want to be more firm and confident in:

• Holding employees accountable,
• Dealing with difficult clients and peers, or
• Managing their boss.

I offer this Action Group for leaders and managers by teleconference line. The purpose is very simple: Supporting you to increase your communication confidence and skills. The Action Group gives you direct contact and coaching with me in a very dynamic, interactive format.

This 6-week Action Group is the chance to learn and practice tools to confidently resolve employee problems and all kinds of conflicts at work.

Here’s What You’ll Learn:

• Some employees just can’t get their work done the way you want it. Learn to communicate your expectations and to hold employees accountable for meeting their goals.

• An employee who is 10 minutes late to work every day for a year has taken the equivalent of a week’s vacation. Learn to stop individual and organizational tardiness.

• Stop keeping a to-do list on what your employees need to do or turn in to you. Teach your direct reports how to track their assignments and give you regular updates.

• You want your boss' respect, but are afraid to be seen as a troublemaker. Kegan and Lahey credit this type of fear to the "change immune system" -- a dynamic system that is continuously producing antibodies, or resistances, to change. Learn to overcome your fear, and start speaking the truth about what’s bugging you.

• Learn to give authentic feedback when you feel good, bad or indifferent about employee performance.

• Get clear about your professional values and how you want to treat people. Learn to deal with everyone at work equally, whether you like them or not.

• When women talk with women, interruptions are evenly distributed. When men talk with men, interruptions are evenly distributed. When men and women talk, most interruptions are by male speakers. Clearly, there’s too much interrupting going on! Learn to calmly and clearly stop people from interrupting you. If you're the interrupter, learn to stop that, too.

• A study by Luong and Rogelberg had thirty-seven volunteers answer survey questions about every meeting they attended for five days. The results: “a general relationship between meeting load and the employee's level of fatigue was found." That’s why they call it a “Bored Meeting.” Learn to be such a concise, effective meeting facilitator that people enjoy getting things done for you.

• Behind every complaint is an idea, belief, or value that a person is committed to. Otherwise, why be upset? Learn to listen to complaining employees, and teach them to transform complaints into commitment without whining.

• What other situations do you dread at work? We'll cover every participant's worse case scenarios.

Here’s What You’ll Get

But, the Group isn’t for everyone. It’s action-oriented. I ask everyone to make significant behavior changes each week.

Registration includes:

• Six hours of live Action Group sessions,

• Access to the Real Audio version of each session within 24 hours of the session,

• Class notes for each session in PDF format that you can download and print,

• My 73-page ebook, Transforming Dreaded Conversations into Dynamic Collaboration at Work,
  
  
• A learning community of like-minded leaders who will support and challenge you, and

• A 30-minute private telephone coaching session with me to refine your communication skills.